Privacy Policy K99

K99 is fully committed to protecting the privacy of every user on our platform at k99.cx. This Privacy Policy has been carefully crafted to ensure you fully understand how your personal information is managed, stored, and protected by us.

This policy applies to all users who access or use the K99 platform, including the website, mobile app, and any related services provided by K99. It covers all information you provide to us directly during the registration process, as well as information collected automatically while you browse our platform.

K99 recognizes that your trust is the foundation of the relationship we build together. That is why we never take lightly our responsibility in managing your personal information. Every decision involving your data is made with your privacy interests as the top priority.

K99 only collects information that is genuinely necessary to provide you with a quality and secure service. This information falls into two main categories:

A. Information You Provide Directly:

• During account registration, you are required to provide your full name, an active email address, a Malaysia phone number, and your date of birth to confirm you meet the minimum age requirement of 18 years.
• For the identity verification process (KYC), we may require a copy of your identity card or passport to meet anti-money laundering (AML) compliance requirements.
• Your bank account or e-wallet details are collected solely to process deposits and withdrawals securely.

B. Information Collected Automatically:

• Every time you browse the k99 platform, our system automatically records technical information such as your IP address, browser type, operating system, and pages you visit.
• Gaming activity logs are collected for regulatory compliance, dispute resolution, and user experience improvement purposes.
• Approximate location data is derived from your IP address for security verification and geographic compliance purposes.

Every piece of information we collect is used solely for the stated and legitimate purposes. k99 will not use your data for any purpose that contradicts what is described in this policy.

• Account Management: Your information is used to create, verify, and manage your k99 account, including the login process and two-factor authentication (2FA).
• Transaction Processing: Payment data is used solely to process your deposits and withdrawals safely and efficiently.
• Regulatory Compliance: Personal information and KYC documents are used to fulfill legal compliance requirements under AML/CFT (Anti-Money Laundering and Counter Financing of Terrorism) regulations.
• Platform Security: Activity logs and technical data are used to detect and prevent fraud, unauthorized access, and other suspicious activity.
• Service Improvement: Usage data is analysed in aggregate to understand user patterns and improve the gaming experience on the K99 platform.
• Service Communications: Your email and phone number are used to send important notifications related to your account, security, and transactions.
• Promotions & Offers: With your consent, we use your information to send you relevant offers and promotions. You may withdraw this consent at any time.

K99 firmly upholds the principle that your personal information belongs to you. We does not sell, rent, or trade your personal information to any third party for marketing purposes.

However, there are limited situations where we need to share information with other parties:

• Trusted Service Providers: We share necessary data with payment service providers, identity verification systems, and technology infrastructure providers bound by strict confidentiality agreements with k99.
• Legal Requirements: We will disclose information to the relevant authorities when we are legally required to do so under applicable laws, court orders, or valid regulatory directives.
• Fraud Prevention: In cases of fraud or illegal activity, we may share relevant information with law enforcement agencies or regulatory bodies.
• Business Transfer: If k99 is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, with appropriate notice provided to users.

All third parties that receive your data from k99 are bound by strict data processing agreements and are only permitted to use that information for the specific purposes defined.

K99 continuously invests in the latest security infrastructure to ensure your data is always protected. The security measures we implement encompass multiple layers of protection:

• 256-bit SSL Encryption: All communications between your browser and k99 servers are protected with 256-bit SSL encryption — the highest standard in the online financial services industry.
• Stored Data Encryption: Sensitive information stored in our database is protected with AES-256 encryption, ensuring data remains secure even in unforeseen scenarios.
• Two-Factor Authentication (2FA): k99 supports and encourages the use of 2FA for all user accounts to add an extra layer of security.
• 24/7 Monitoring: k99's cybersecurity team monitors our systems at all times to detect and respond to any threats or suspicious activity.
• Data Segregation: User funds are held in accounts separate from the company's operational funds, and personal data is stored in an isolated environment with strict access controls.
• Regular Security Audits: The k99 platform undergoes independent security audits on a regular basis by certified third-party cybersecurity firms.

K99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of Cookies We Use:

• Essential Cookies: These cookies are required for core platform functions such as login authentication and session management. Without them, the platform cannot operate properly. This type of cookie cannot be disabled.
• Performance Cookies: Used to analyse how users interact with our platform, helping us identify areas for improvement and optimise overall performance.
• Functional Cookies: These cookies store your preferences such as language, display settings, and other choices so you do not need to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand traffic patterns and platform usage in aggregate without identifying individual users.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the K99 platform.

K99 respects and upholds your rights regarding personal information. You have the following rights, which you may exercise at any time:

To exercise any of the above rights, contact our privacy team via [email protected]. We will process your request within 30 calendar days and may require identity verification before fulfilling it.

K99 retains your personal information only for as long as it is necessary for the purposes stated in this policy, or as required by applicable laws and regulations.

• Active Account Data: Your account information is retained for as long as your account is active and legitimately used on the k99 platform.
• Transaction & KYC Data: Financial transaction records and identity verification documents are retained for a minimum of five (5) years from the date of the transaction or account closure, as required by applicable AML legislation.
• Security Log: Access and security activity logs are retained for two (2) years for investigation purposes in the event of a security incident.
• Communication Data: Communication records with the support team are retained for three (3) years for reference and service quality improvement.

After the specified retention period, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

K99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate. We are committed to being transparent about any changes made.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a clear notice on our platform's home page for at least 30 days.
• Sending email notifications to the address registered on your account for changes that are material in nature.

Continued use of the k99 platform after changes take effect will be considered your acceptance of the amended policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data in accordance with the established procedures.

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, the K99 privacy team is ready to assist you.

• Privacy Email: [email protected] — for data-related requests and privacy rights.
• Live Chat Support: Available 24/7 via the k99 platform for general enquiries.
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days and will notify you if a longer timeframe is required.